AIGRaaS
Use Case

Voice AI Agents

Real-time guardrails for VAPI, ElevenLabs, Bland, and Retell

Voice AI agents operate in real-time with zero tolerance for latency. AIGRaaS evaluates every response in under 10ms — imperceptible to callers, but catching harmful outputs before they're spoken.

$22B+

Voice AI market (2026)

340%

YoY deployment growth

<10ms

Evaluation latency

The problem

Voice agent gives medical advice to a customer calling about decorations

Agent makes promises the business can't keep — 'free upgrade!'

No audit trail to prove what the agent said or didn't say

1,000+ line mega-prompts still let agents go off-topic

The AIGRaaS solution

Constitutional evaluation catches behavioral violations, not just keywords

Pre-delivery mode evaluates before the response is spoken

Full audit trail of every evaluation with decision path visualization

Integration templates for VAPI, ElevenLabs, Bland, and Retell

How AIGRaaS fits your stack

Step 1

Voice agent generates reply

VAPI, ElevenLabs, Bland, or Retell agent produces a response.

Step 2

AIGRaaS evaluates (<10ms)

Pre-delivery ruleset check — deterministic, no LLM judge.

Step 3

TTS speaks safe text

Approved text flows through; blocks get redirected without a pause.

Step 4

Audit log persists

Every call's evaluation stored with full decision trace.

The ruleset we recommend

Start with this configuration — refine for your specific requirements.

voice-ai-ruleset.json
{
  "name": "voice-agent-v1",
  "mode": "pre-delivery",
  "latency_budget_ms": 10,
  "fail_mode": "open",
  "harm": {
    "unauthorized_promises": { "block": true, "severity": "high" },
    "off_topic_medical": { "block": true, "severity": "critical" },
    "scope_violation": { "block": true, "severity": "high" }
  },
  "honesty": {
    "calibration": true,
    "non_deceptive": true
  },
  "redirect_template": "I'm not able to help with that, but let me connect you to someone who can."
}

Compliance mapping

RegulationRequirementAIGRaaS module
SOC 2 CC7.2System monitoring for anomalous activityReal-time evaluation + drift detection
CCPA §1798.100Transparency in automated decision-makingAudit trail + decision trace export
State voice-recording lawsConsent and retention policiesPer-call audit log with configurable retention

Questions we get

Learn more about the capability that powers this use case:

Real-Time Evaluation API

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